Product Issues
Articles in this section
- Why Can I Control My Device Using the App on the Same Network, but Not on Different Networks?
- Why Is My Device Icon Gray?
- What to Do If the Device Time Zone/Time Is Incorrect?
- Why Can I Only Control My Device Using My Home Wi-Fi and Not 4G or Other Wi-Fi Networks?
- Resolving Issues with the App Failing to Detect the SD Card
- How to Unbind a Device and Resolve Binding Issues During Network Setup
- Troubleshooting Unusual Noise or Static in Camera Recordings
- How to Fix Inverted Video from the Camera
- Troubleshooting Issues with Camera Recording, Live Video, and Playback
- How to Troubleshoot No Sound in Live View and Recorded Videos from the Camera
- How to Troubleshoot "Failed to Build Encryption Channel/No Stream" Issues
- Why Does the Live Stream from the Camera Appear Laggy or Delayed?
- How to Troubleshoot Camera Offline Issues
- How to Troubleshoot Camera Network Setup Issues
- How to Troubleshoot "Storage Error, Please Format and Try Again" Message in the App
- Why is There No video Stored on the SD Card?
- Troubleshooting Guide for Camera's Motion Detection, Playback, Recording, and Video Upload Issues