To troubleshoot this issue, please follow the steps below:
- Check Recording Settings:
- Ensure the SD Card Recording Switch on the device is turned on. Go to the device's settings page under Recording Settings to verify. If there is no button, recording is enabled by default.
- Inspect the SD Card:
- Compatibility: Check if the SD card is compatible with your camera. It's recommended to consult with the camera seller for suitable SD card types.
- Connection Issues: The SD card might not be properly connected. Remove and reinsert the card to ensure a good connection.
- Format: Verify if the SD card is formatted in FAT32 format. If not, use a card reader to format it. For detailed steps, consult the SD card seller.
- Damage: The SD card may be damaged. Try inserting a new SD card into the device to see if it can store videos. If it works, the original SD card is likely damaged.
- Reconnect in Stable Network Environment:
- Remove the device and reconfigure it in a stable network environment.
If you've followed all these steps and still cannot store videos, please contact our support team for further assistance.