To address strange noises or static in your camera's recordings, follow these steps:
- Background Noise Check:
- Ensure the noise is not related to background sounds in the camera's environment.
- Alternative Device Check:
- Log in to the account using a different phone to watch the live video. Check if the noise persists.
- Live vs Playback Noise:
- If there's no noise in the live video but it appears in playback, this might be due to slow network speeds or the SD card's read/write speed not being adequate.
- Consistent Noise Across Devices:
- If multiple phones are used to watch the live video and the noise persists, the issue might be with the camera itself. Please contact our support team for assistance.
These steps should help identify the source of the noise and assist in resolving it. If needed, our support team is available to help further.