f your camera is unable to record or you can't view live video and playback, follow these troubleshooting steps:
- Home Binding and Playback:
- If the camera has been moved to a different bound home, you won't be able to access or view recordings from the previous home's playback. To view those recordings, re-bind your camera to the original home.
- Network Quality:
- Accessing videos from either the SD card or cloud storage requires a strong and stable network connection for streaming to your app. Poor video access is often due to network issues.
- Network Environment Check:
- Ensure the device is in a strong and stable network environment. Download a network speed test app, place your phone where the camera is situated, and test upload and download speeds (minimum: upload ≥ 2 MB/s, download ≥ 2 MB/s or upload ≥ 16 Mbps, download ≥ 16 Mbps). Smart cameras require substantial upstream bandwidth; for 1080p video quality, at least 4M upstream bandwidth (0.5MB/s, 4Mbps) is necessary. If motion detection or cloud storage features are enabled, additional 2M upstream bandwidth is required per feature. Confirm your network has sufficient bandwidth.
If these steps don't resolve the problem, please contact our support team for further assistance.