If you're encountering issues with encryption channel failures or the camera not streaming, please follow these steps:
Step 1: Check Wi-Fi Network
- Test with Mobile Data:
- Disable Wi-Fi and use mobile data to check if the video stream appears. If stream works with 4G/5G but not Wi-Fi, it indicates a network issue. Proceed with the following checks:
- Router Settings:
- Ensure the router is set to the 2.4GHz frequency band.
- Configure router encryption mode to WPA/WPA2.
- Disable wireless access control and remove any blacklist/whitelist options.
- Enable DHCP functionality.
- Avoid adjusting MAC address settings.
- Set Wi-Fi name and password using English letters and numbers.
- Mobile System Version:
- Ensure your mobile device is on iOS version ≥ V10.0 or Android version ≥ V5.0.
- Network Speed Check:
- Download a network speed test app and place your phone where the device is situated. Test the upload and download speeds (minimum: upload ≥ 2 MB/s, download ≥ 2 MB/s or upload ≥ 16 Mbps, download ≥ 16 Mbps). A single camera with all functions enabled requires 8M upload bandwidth; two cameras require 16M, and so forth. Verify your network has sufficient bandwidth.
Step 2: Additional Actions
- If the stream does not work even with 4G/5G or if the above steps do not resolve your issue, please get in touch with our support team for further assistance.