If you're experiencing difficulties setting up the camera's network connection, please follow these steps:
- Check Network Mode:
- Ensure the device is in network setup mode.
- Wi-Fi Name and Compatibility:
- Use a Wi-Fi name that is not overly long or complex, and avoid special characters.
- Confirm the Wi-Fi name and password are entered correctly.
- Scanning and Focus Issues:
- Ensure the scanning distance is appropriate.
- Check the camera lens for focus issues which might prevent successful scanning.
- Frequency Band:
- The camera currently only supports 2.4GHz Wi-Fi frequency bands.
If you've addressed all these aspects and the device still cannot connect to the network, please contact our support team for further assistance.