If you encounter a message that the device is already bound to another account during network setup, it indicates that the camera is linked to a different user.
Given the camera's high-security level, follow these steps to unbind:
- For Previously Bound Devices:
- If the device was bound to one of your previous accounts, you must remove it from that account before linking it to a new one. If the device is not visible in the original account, it's possible that a reset was performed. In such cases, add the device back to the original account and remove it via the app.
- For Newly Purchased Devices:
- If you receive a binding message with a new device, submit an unbinding request by clicking the "Unbind" option on the page. Provide your purchase receipt and a photo of the device showing its SN information. Our support team will review the submission and assist in unbinding the device.
Following these steps will help you successfully unbind and rebind your device. For further assistance, please reach out to our support team.