If your scheduled task is not working properly, please follow these troubleshooting steps:
- Check Power & Device Status: Ensure your device is powered on and receiving electricity.
- Verify Wi-Fi Signal: Ensure the Wi-Fi signal where the device is located is strong and stable. The device should be displayed as "online" in the App.
- Check Device Settings: Make sure the device has not been turned off or reset after scheduling, as powering off or resetting can interrupt the scheduled process.
- Review Scheduled Task Settings: Confirm the timing of your scheduled task is correctly set. Click on the "Scheduled" task and check if the "Repeat" setting covers the appropriate time period (Monday to Sunday options available).
- Time Zone Check: If the task does not activate at the scheduled time, there might be a mismatch between the device's time zone and your local time zone.
- Factory Reset: If the issue persists, perform a factory reset through the App, re-add the device, and set up the scheduled task once more.
- Submit Feedback: If none of the above steps resolve the issue, please submit feedback including the device ID, original scheduled time, and details about the task's failure or incorrect execution time.
For additional assistance, please contact the support team.