If you encounter issues with the execution of smart tasks, consider the following troubleshooting steps:
- Access the automation or Tap-to-Run scene page to view logs. The logs will contain information about whether the scene was executed properly and reasons for any failures. Use these logs for investigation.
- Ensure your device is properly powered and turned on.
- Confirm that during the task execution period, your device is online and stable within a strong network environment.
- If your device is online and turned on but the task still doesn't execute correctly, delete the existing task and create a new one.
- If the problem persists, remove the device and add it again, then set up the scheduled task once more.
- For Zigbee devices, the issue might stem from the device not being connected to a gateway. If your gateway is already connected, the problem could be due to too many devices configured in the scene. Try setting up the scene using a group method.
- For Wi-Fi devices, the issue might be caused by the device being offline. Remove and re-add the device.
- If your device uses Bluetooth, only devices added via Bluetooth mesh or those within range support scene control.
If none of these steps resolve the issue, please provide us with your device ID and the specific timing of the failed task (originally set time, non-execution time, or incorrect execution time).