If you have subscribed to the cloud storage service, particularly event cloud storage, videos should automatically upload whenever movement is detected by the camera. Here's a checklist to help resolve the issue:
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Cloud Storage Subscription Allocation:
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Ensure your camera device is correctly assigned to a cloud storage order.
For guidance, refer to How to Unbind or associate Devices to a Cloud Storage Service
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Motion Detection Settings:
- Confirm that the motion detection feature on your camera is turned on.
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Adjust Motion Detection Sensitivity:
- If the sensitivity is set to the lowest setting, consider increasing it to medium or high.
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Check Motion Detection Records:
- Verify if there are any records of detected movement that should trigger an upload.
If you've reviewed all of the above and the videos still aren't uploading, please contact our support team for further assistance.