- Initial Setup: During the first network setup for your device, your phone and device must be connected to the same Wi-Fi network.
- Post-Setup Control: Once the device is successfully connected to the Wi-Fi network, your phone can switch to a different network and still control the device.
- Device Connectivity: Ensure that your device remains connected to the same Wi-Fi network to enable normal interaction through the App.
For any further assistance, please contact the support team.