If you're receiving notifications to purchase cloud storage or alerts about expiration despite having already bought a plan, follow these steps:
- Single Device Plan:
- Check if you purchased a single-device plan. If so, it can only be used with one camera.
- Multi-Device Plan:
- If you have a multi-device plan, verify that the number of bound devices has not exceeded the plan's limit.
- Account and Home Binding:
- Cloud storage is linked to the purchasing account and home. Ensure that your camera hasn't been removed from the original home or account associated with the purchase.
If these steps do not resolve the issue, please contact our support team for further assistance.