After purchasing phone/SMS notification services, it's essential to configure the service first (by creating a scene or setting up device alarm notifications) before you can receive notifications.
If you have already configured the service but are still not receiving notifications, follow these troubleshooting steps:
- Check Notification Records:
- Go to the phone/SMS notification service page and select View Alarm/Notification Records to see if the system has triggered any notifications.
- Troubleshooting Steps:
- No Trigger: Ensure that Do Not Disturb mode is not enabled or that notifications are turned on. The system won't send notifications during set Do Not Disturb periods or if notifications are disabled.
- Triggered but Not Received: Check the failure reasons. If notifications are rejected, review missed calls in your phone system to see if there were any overlooked calls or set up call interception, which might have caused missed notifications.
If these steps do not resolve the issue, please provide the time when notifications were not received and the details of the configured notifications. Reach out to our support team for further assistance.